Terms of Service

These Terms of Service set out the agreement between you (the parent, guardian or adult learner booking with us) and Wordy Classroom, operated by Emma McEnroe as a sole trader, for the use of our website and our online English tuition services.

By booking a lesson, signing up to our newsletter, or otherwise using the website, you confirm that you have read and accepted these terms. If you do not agree with them, please do not book with us.

These terms do not affect your statutory rights as a consumer in the UK, Ireland or the wider European Union. Where any term in this document conflicts with a non-excludable statutory right (for example under the UK Consumer Rights Act 2015, the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Irish Consumer Rights Act 2022 or EU Directive 2011/83/EU), the statutory right will prevail and the conflicting term will be read down to the extent necessary.

1. Who we are

Wordy Classroom is operated by Emma McEnroe, an independent sole trader providing online English tuition, including 11+, KS1, KS2, SATs, IELTS and homeschooling support.

Email: [email protected]
Website: https://wordyclassroom.com/

2. Our services

We provide online English tuition delivered live over video conferencing (Zoom, Google Meet or Microsoft Teams), together with associated services such as mock exams, learning resources, and feedback on pupil work. Lesson materials, assignments and feedback may also be shared through Google Classroom where the family chooses to use it.

Tuition is delivered by Emma McEnroe, a qualified teacher (B.Ed., Dublin City University) or other qualified tutors.

We aim to support your child's learning but we cannot guarantee any specific exam result, school admission or grade. Educational outcomes depend on many factors outside our control, including the child's engagement, home practice and the requirements of the school being applied to.

3. Safeguarding

The welfare of every child we teach is our highest priority.

• Emma McEnroe holds current Garda vetting carried out under the National Vetting Bureau (Children and Vulnerable Persons) Acts 2012 to 2016.
• All bookings for pupils under 18 must be made by a parent or legal guardian, who is responsible for the supervision arrangements at the child's end of the lesson.
• We recommend that lessons take place in a shared family space, with a parent or guardian available nearby.
• 1 to 1 lessons are not recorded by us by default. If a recording would be helpful for a specific lesson, we will ask for the parent or guardian's consent first. Group lessons are recorded on the condition that all families consent.
• We will never contact a child outside scheduled lessons except through their parent or guardian. Homework and lesson feedback will be posted to a dedicated Google Classroom set up with parents prior to the course start date.
• If we have a genuine concern about a child's welfare, we may make a safeguarding referral to the appropriate authority as required by law.

4. Bookings and payment

• Bookings are made through our website or by email. A booking is only confirmed once payment has been received and we have sent a confirmation.
• Payments are taken in pounds sterling (GBP) via Stripe. We may change our prices at any time, but the price you pay is the price displayed at the point of booking.
• You must provide accurate and current information when booking and keep your contact details up to date so we can contact you about lessons.
• We may decline or cancel a booking where we reasonably consider that we are not the right fit for the pupil, or where we are unable to deliver the service safely or to a high standard. In that case we will refund any amounts already paid for lessons not yet delivered.

5. Cancellations, rescheduling and refunds

Your statutory cooling-off right

If you are a UK or EU/EEA consumer booking through our website, you usually have a 14-day cooling-off period during which you can cancel a distance contract for a full refund, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and Directive 2011/83/EU (EU). This right ends earlier if the service has been fully performed with your express prior consent, and where lessons have started during the cooling-off period at your request, we are entitled to charge a fair amount in proportion to the lessons already delivered.

To exercise your right to cancel within the cooling-off period, email [email protected] before the 14 days expire.

Rescheduling

If you need to reschedule a confirmed lesson, please give us at least 24 hours' notice. We will do our best to offer an alternative slot within a reasonable time, subject to availability.

Late cancellations and missed lessons

Lessons cancelled with less than 24 hours' notice, and lessons that the pupil does not attend, are charged in full and cannot be rescheduled, because we have already reserved the teacher's time and prepared materials.

No refunds outside the cooling-off period

Outside the statutory cooling-off period described above, all bookings and prepaid lesson packages are non-refundable. Lessons within a prepaid package must be used within the validity period communicated at the point of sale.

Cancellation by us

If we cancel a confirmed lesson for any reason and we are unable to reschedule it within a reasonable time, we will refund the price of that lesson to you in full. Nothing in this section limits your statutory right to a remedy under section 49 of the UK Consumer Rights Act 2015 (or its Irish or EU equivalents) if a service is not performed with reasonable care and skill.

6. Your responsibilities

• Ensure the pupil has a quiet, well-lit space, a stable internet connection and any equipment or materials we have asked for in advance.
• Join the lesson on time. If the pupil is more than 15 minutes late without notice, we may treat the lesson as a no-show.
• Behave respectfully towards the teacher. Abusive, threatening or discriminatory behaviour by the pupil, parent or guardian may lead to immediate termination of our services with no refund for lessons not delivered as a result.
• Do not record, screenshot, copy or redistribute any part of a lesson, our teaching materials or our resources without our prior written consent.

7. Intellectual property

All content on our website, and all teaching resources, worksheets, mock papers, lesson plans and feedback that we create and share with you, are owned by Wordy Classroom (or licensed to us) and are protected by copyright and other intellectual property laws.

You and your child may use the materials we provide for the personal, non-commercial purpose of the pupil's own learning. You may not copy, share, sell, sublicense or publish them, in whole or in part, without our prior written consent.

If you give us feedback, ideas or suggestions about our service, we may use these freely without any obligation to you.

8. Website use

You agree not to:

• use the website in any way that is unlawful, fraudulent or harmful;
• attempt to gain unauthorised access to the website, the server it is hosted on or any related systems;
• introduce viruses, worms or any other malicious code;
• scrape, harvest or otherwise systematically extract content from the website;
• impersonate any other person or misrepresent your relationship with anyone.

9. Third-party tools and links

Lessons and lesson-related communication may involve third-party platforms, including Zoom, Google Meet, Microsoft Teams, Google Classroom and WhatsApp (owned by Meta). Your use of those platforms is also governed by their own terms and privacy policies, and you are responsible for ensuring that any account used by your child (for example for Google Classroom) is set up and supervised in line with the platform's own age and safeguarding rules. Our website may also link to other websites that we do not control; we are not responsible for the content or practices of those third parties.

10. Liability

Nothing in these terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be limited or excluded, including your statutory rights as a consumer.

Subject to the paragraph above, our total liability to you for any loss or damage arising out of or in connection with these terms or your use of our services is limited to the total amount you have paid us for tuition in the 12 months immediately before the event giving rise to the claim.

We are not liable for any loss or damage that was not reasonably foreseeable when the contract was made, for any loss of profits, loss of business or loss of opportunity or for events outside our reasonable control (force majeure).

11. Privacy

We handle personal data in line with our Privacy Policy, which forms part of these terms and explains your rights under UK GDPR and EU GDPR.

12. Changes to these terms

We may update these terms from time to time, for example to reflect changes to our services or the law. The "Last updated" date at the top of this page shows when the current version came into effect. Changes do not apply retrospectively to bookings already confirmed before the change.

13. Termination

We may suspend or end your access to our services if you materially breach these terms, including the safeguarding, payment, behaviour or intellectual property provisions. You may end your use of our services at any time; the refund provisions in section 5 will then apply.

14. Governing law and jurisdiction

These terms are governed by the laws of Ireland. If you are a consumer, you also benefit from the mandatory protections of the law of the country where you live (for example the UK Consumer Rights Act 2015 if you live in the UK), and nothing in this clause limits those protections.

Any dispute that cannot be resolved informally may be brought in the courts of Ireland. If you are a consumer resident in the UK or in another EU/EEA country, you may also bring proceedings in the courts of the country where you live, and we may only bring proceedings against you in the courts of the country where you live.

15. Complaints and dispute resolution

If you have a complaint, please contact us first at [email protected] and we will do our best to resolve it quickly and fairly.

16. General

• If any part of these terms is found to be unenforceable, the rest remains in force.
• Our failure to enforce a right does not waive that right.
• These terms are personal to you and you may not transfer them to anyone else without our consent.
• These terms are the entire agreement between us about the services described and replace any earlier agreement on the same subject matter.